FAQ

This problem occurs due to an unstable internet connection, and it can be resolved by switching the device to a different network.

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You may need to check spam or junk folders if you don't receive it on the main tray. If the email is corporate-provided, you may also need to check with your IT department to confirm that no firewall measures are blocking our emails.

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No. NFC relies on alternating magnetic (and electrical fields) changing 13560000 times per second. A magnet represents a steady field or at most one changing at the comparatively low rate at which you could physically move something. There will be no interference in terms of the actual signals.

The Mobilo card has a chip inside that wirelessly sends your information to a phone. When you tap the card on a compatible phone, a contact field appears with all of your information automatically pre-populated.The owner of the phone just has to hit “save”. This type of contact information transfer is just one of four unique modes included with every Mobilo card.Every Mobilo card also contains a QR code on the back to ensure compatibility with older smartphone devices that do not have NFC compatibility.

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The Teams card would be beneficial for a group of team members as it allows you to have a centralized admin to control your team's settings/contact information and lock fields as you see fit.

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Please bear in mind that the location of the taps shown by our app is based on IP address, in other words where the internet thinks you are, that is why you might see different locations on your home screen. Also, most cell phone companies use different signal towers that might be connected to IP addresses in different locations, and some people might use a VPN service on their phones, which may also alter the location of the taps.

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This is probably because the sticker was added close to the phone’s NFC antenna. We recommend placing the accessory at the back-bottom area of the phone to avoid this kind of issue.

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You can lock the Company Landing Page by going to Landing Page Builder > Hit Company Page > Turn the small Unlock/Lock toggle on.

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Go to Team > Settings > Scroll down to the Lead Generation form section > Add the questions > Hit Apply to all members

No, but we can send you a ZIP file with all the codes. Please reach out to us at support@mobilocard.com

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Since the front side of the card is made of PVC plastic, we have extended the NFC chip and antenna across that side of the card, so when tapping your card, please make sure that the front side (the colored one) is facing the sweets spot on the phone.

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Metal cards require more precision to be tapped due to the material they’re made out of. NFC communications can’t pass through metal. Here are some tips for a successful tap.

To tap the card on iPhones:

Have the QR code facing the phone. Tap the QR code on the top back edge of the phone. Place the QR code where you can still see part of it going over the phone. Make sure the phone is unlocked.

To tap the card on Androids:

Have the QR code facing the phone. Tap the QR code on the back of the phone either on the center or the top of it. Make sure the phone is unlocked. Hold it there for 2-3 seconds.

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This is because the licenses haven’t been assigned. If you’re the team admin, you can follow the steps in this article to do so → Assigning Licenses

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This means you’re part of an organization but you don’t have a license assigned.

The QR code on the proof is simply a placeholder; this will be replaced by a unique system-generated QR code once the card is sent to be printed.

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It could be attributed to issues with your internet connection or service. Here are some steps you can take to address the situation: Check Your InternetConnection: Verify that your internet connection is stable and meets the required speed for optimal performance. Switch network: If the network you're currently using is suboptimal or disconnected, transitioning to a different network can help improve internet connectivity and speed.

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You can find our privacy policy at this link https://www.mobilocard.com/privacy-policy

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It’s only possible to add one email address. In the email address field, you can only input one email address at a time. However, you have the option to use the "Notes" section and include additional email addresses there. Additionally, you can utilize the "Other links" section, where you can include links labeled as link1 and link2 to represent additional email addresses.

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NFC business cards enable you to share your contact information with a single tap. NFC business cards have two components: a digital business card and an NFC tag. They contain tiny microchips, and when tapped to a smartphone, the information paired with your tag (like the link to your business card) automatically appears.

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It is possible that in some countries such as China or Russia, this could be attributed to browser or internet limitations specific to those regions

Certainly! At this link, you'll find a collection of video tutorials and support articles. https://www.mobilocard.com/support

• Exchanging details through Mobilo produces less waste since most paper business cards are thrown out.
• Having your contact information in a digital form makes it less likely to be lost/easier to reconnect with people.
• Using Mobilo is also especially helpful for big events where you network with several people since you don't have to carry/take care of all of their business cards.

It’s possible that you have logged out from the app. Please login from the app. Remove the widget and add it back.

Fields in the profile settings are locked because you are part of an organization and they have locked those fields. Please reach out to the organization admin and ask them to update your information.

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Ideally you would place it somewhere in the bottom back of your devices.Placing any higher might trigger false readings on your own device pulling up your profile

International purchases are typically subject to taxes that are not included at the time of purchase. As a result, you may be contacted by the courier to facilitate the customs clearance process. It is important to note that we are not responsible for any taxes or fees associated with customs clearance as these are imposed by your local government and is normally accounted for and handled by the recipient. For more information on these please get in touch with your local customs office.

You can export your leads logging in to your account from the web portal https://app.mobilocard.com/.Select the Leads tab on the left hand side and on the upper right of the screen is a button to export the date.

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Regular size is Default area (QR plus card code underneath)is 1.25" The code block by itself is 1". The minimum size of QR code that should be allowed is 0.75 inches square (300 px for square, 450 for Round QR).

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Logging in your Super Admin account from our web portal https://app.mobilocard.com/, go to the Teams tab and click on Settings and select your preferred CardMode for all the cards in your organization.

Most likely, you’re currently logged in to the wrong account.

A custom accessory is only applicable for 50 card orders or more and at an additional cost.

Our password reset expires after 1 hour upon request. Please make sure when the request has been made you do the reset immediately. You can try again at https://app.mobilocard.com/#/forgotPassword.

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