Card doesn’t work

Check compatibility

Check compatibility

Step 1:

‍If your QR code scans successfully but you have trouble with tapping your card, check to see if your device is compatible with NFC.

‍‍‍Click here for a list of our compatible devices.‍

‍

Step 2:

Please make sure you are tapping your card in the correct 'sweet spots'.

‍Click here to learn more about the Mobilo Card tapping 'sweet spots'.

‍

If you require further assistance contact us at support@mobilocard.com

See also

How to reset your password for the Mobile App

How to reset your password for the Mobile App

Tapping 'Sweet Spots'

Here's how to tap your Mobilo card on iPhones and Androids.

Using your Mobilo Metal Card

Using your Mobilo Metal Card

This article will guide you through how to utilize the tap/NFC feature of your premium metal card.

Contact Us

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Sean Samson
Sales Manager USA
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Victor Ankerman
Sales Manager Europe
victor@mobilocard.com

For support, check out our dedicated support page:
https://support.mobilocard.com

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