Afterstate

Congratulations on successfully completing your onboarding! It’s been a wild ride but we trust we have made the whole process as smooth as possible and that you’re quite confident in using your card and the app at this point. Before we say goodbye, we'd like to share with you some extra pieces of information that may come handy in the future, whether you face any issues with your card, or you look forward to getting more cards for yourself or your beloved ones.

Re-ordering

Looking to get another card for you? Please make a repurchase via our website, buy.mobilocard.com. We recommend using an incognito window so that your browser does not recognize your cache being logged in.

• Select the desired product/service
• Click add to cart
• Enter the quantity of products/services you want (and add any add ons if you wish)
• Click in "Buy Now"

This is, now, the time to log in using the same email address used for your previous order so that the system recognizes that this card will be added to your account, and the design process starts all over again!

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Gifting Mobilo

Buying a gift card for Mobilo purchases has never been easier. To do so please follow the below steps:

1. Head to buy.mobilocard.com
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2. Scroll down and click on the “Buy Gift Card” button

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3. You will be taken to a page where you can decide the amount of the gift card, fill out the recipient’s email address, from who the gift is from, personalize a message, and add when you wish the gift card to be (delivered via email).

4. Then, click on the “Add To Cart” button to checkout
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5. The recipient will receive an email with a personalized link and instructions for them to use their gift card on any product/service of their choice.

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Still need help? Please reach out to us at support@mobilocard.com We are always happy to help.

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Using a previous design

Not your first rodeo huh? Cool! You’re now familiar with the process of designing a card. You can start from scratch in case you have a brand-new design you want to use. But if what you want to do is to use the same design you used for your previous card(s) All you need to do is to select the option “Use Previous Design” when starting the submission:

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Once you click on it, you will see the previous designs you have used before, so select one of them before clicking “Next”.

Then you already know the next steps: Fill out the user’s information, select if you want to send login credentials and tips & tricks, and that’s it! Wait once again for the new print proof to be ready.

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Troubleshooting

Troubleshooting common issues:

We want our product to work flawlessly, but every now and then we face some hiccups. Nothing to worry about. We have easy fixes for most of them.

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Tapping

Your card is not being read by a phone? There may be a couple of reasons. First, make sure the phone has NFC sensor and that you’re tapping the card in the sweet spot. Please refer to the “tapping with confidence” section. You may also use the QR code on your card, or the one in the mobile app.

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Undefined

Are you getting this error message when tapping or scanning your card?

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This means that the fields for phone number and work phone number are missing the country code. All you need to do is log in to the app, tap on your profile settings and update them! After that your card will be working properly.

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Card shows a registration form

If when you tap or scan your card instead of seeing you contact information you see a registration form it means that your card is not currently assigned. All you need to do is fill out the form so you can get it assigned again and showing up in the mobile app:

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Reassigning (releasing) a card

Let’s say you want to assign this card to someone else, or to a different email address of yours, or perhaps there’s a typo on your login email that you need to correct. In these cases the best option is to reassign the card. How do you do that? By releasing it from your account.Tap on the “Cards” tab on the app, and then tap on the pencil icon next to your profile picture:

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And then you will see the option to release your card:

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Next time you tap or scan the card, it will show the sign-up form.

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Checking all of your orders or cancelling a subscription

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Do you want to keep track of how many orders you have placed, checking your invoices, or cancelling a current license subscription? All of this and more in one single place: Your Mobilo buying account. Log in to https://buy.mobilocard.com/my-account/ using the same email address and password you use to make purchases.

Once you’re logged in you will see a variety of options:
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• Dashboard — Get an overview of your account.
• Orders — See all of the orders you have placed, and get the invoices you have paid for.
• Subscriptions — See all of the active, inactive, and recurring subscriptions. You can suspend them or cancel them from here.
• Downloads — Not active yet.
• Addresses — Check and update the billing and shipping addresses you have used before.
• Payment methods — See the payment methods you have used to order. NOTE: Mobilo doesn’t store credit card information.
• My Wallet: Discontinued.
• Account details — Update your name, last name, or email address.
• VAT number: For European clients only* Add and save  your VAT number.
• Logout — Leave the page securely.
• Reset Password — Update your password.
• Buy More — Get more cards!
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Warranty

The cards are made of durable materials, but as with any other products they are subject to wear and tear. With that in mind, we advise to take good care of them, and if the time comes when a card is damaged, we evaluate the replacement options on a case-by-case basis.

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Contact support if…

There are certain things you may not be able to do from the mobile app, so feel free to send us an email at support@mobilocard.com if you need assistance with any of the following matters:

• If you’re unable to access the app due to a typo on the email address, so you need assistance with reassigning your card.
• If you’re getting any error messages when tapping the card or any of the links.
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As always. We’ll be here to assist you in every step of the way. Happy Networking!