How to order a replacement card

Ordering a replacement card for an existing employee is even easier than ordering the card the first time around.  

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1. Go to buy.mobilocard.com and purchase the new card.
2. Then go to order.mobilocard.com to design it, you can use your previous design by following the steps in this article.

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Our design team will then create the new print proof for you to review. 

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You may be eligible for a replacement free of charge in the event of the following:

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- Theft of product.

- Physical damage when received.

- Production errors (Typos, wrong material, wrong color) *Spelling, material and color must have been appropriately and timely provided during the design stage.

- Software malfunction – Chip.

- Products damaged in transit.

- Product does not adhere well to the phone or case.

- Product loses adhesive within the first 30 days of order being marked as delivered.

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Replacements for damaged products will only be honored if we receive notice within 48 hours of delivery, with photo proof if applicable.

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Contact us for more information about our replacement and refund policies, if you have questions, or if you would like to make a request, please contact us by email at support@mobilocard.com.

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