How to Assign Your Card

If you purchased or received a Mobilo card and you have yet to configure it, this article is for you.


Your cards have been shipped and when they arrive you will be able to assign the card with the proper contact information via the sign up form that appears with the FIRST tap of the card or scan of the QR code. 


IMPORTANT: The email address you enter will be the username to log into the Mobilo Card app and web version, app.mobilocard.com.


​There are certain phone models that allow for the tap functionality or NFC technology. Here is the device compatibility article:

https://support.mobilocard.com/article/compatible-devices 

Furthermore, there are certain "sweet spots" for iPhones and for Androids:

 

iPhone:

- Make sure the phone is lit up before tapping.

- Tap your card on the top back part of the phone (next to the camera) with the QR code facing down.

 

Android:

- Make sure the phone is lit up before tapping.

- Tap your card on the back center of the phone with the QR code facing the phone.

The QR code on the back of your card will act as a backup in the event a device is not compatible or has NFC disabled. No additional app is necessary. You can simply open your device’s camera and scan the QR code.

 

Need more assistance? Contact us at support@mobilocard.com

 



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